Item Was Not as Described Ebay

The buyer keeps the item. You can reply to the buyer.

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However the following situations are not covered.

. 2 Give a full refund. Administratively ending or canceling listings hiding or demoting all listings from search results lowering seller rating. Youre performing as well as your peers in ensuring that buyers receive the items they ordered and in setting and meeting buyer expectations.

I am a new eBay seller and I have only sold 3 listings so far. You do not want eBay to step in unless you want a defect on your account. 3 Offer a partial refund.

The seller doesnt offer returns or the return is outside the sellers stated return window and. If its the Omega watch you could have been on a 100 loser because you described the watch ConditionUsed but then put in the description This watch is not in working order so will require a full service and or replacement parts. Activity that doesnt follow eBay policy could result in a range of actions including for example.

If you dont hear back from the seller or cant reach a resolution after at least 3 business days escalate. Message 2 of 7 Latest reply. There are a number of ways you can respond to the buyers request.

The buyer keeps the item. You are sure the item wa. Let the seller know how they can help resolve the problem.

Youre performing as well as your peers in meeting your delivery commitments. Hi you need to bone up on eBays Money Back Guarantee policy and how to handle a Not As Described claim. In response to springyzone.

Email to a Friend. I am starting to see cases on the big screen TV where disgruntle eBay buyers who were unhappy with eBay resolution are taking problematic eBay sellers to court TV. Wait to get the item back before you refund the buyer.

You have one chance to offer an amount. Item descriptions including pictures and video must be in the primary language of the eBay site where the item is listed. Visit httpsbitlyebay-INAD for more INAD.

The process is nearly automatic with eBay. On 05-05-2020 0448 AM. EBay Authenticity Guarantee items are considered final sale when.

That is the rule. For Authenticity Guarantee purchases eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Once the claim is opened the seller is on the hook for return shipping.

Item not as described. Usually eBay resolve most sellerbuyer disputes by refunding the buyer and let the buyer keep the item. If youve sold on ebay long enough youve had this happen.

In an eBay INAD seller will need to send you a postage label if they want it back. The seller does have the right to appeal such a case and as the only descriptive word they have utilised is used they might have a chance. If you dont pay by that date Ebay will cancel the order for nonpayment and give you an unpaid item strike.

If your item hasnt arrived or isnt as described contact the seller by opening a case in the Resolution Center. 4 Send the buyer a message. 10-03-2020 1001 AM.

Community Member 597 feedbacks View listings. If you get to the Resolution Center from your item listing your item number is already filled in. Item not as described.

Think ive pretty much accepted it. Item not as described dispute. Heres how you can protect yourself as a buyer.

Items that violate eBays prohibited and restricted items policies. However this morning I received a message from eBay saying one of my buyers wanted to return items and was asking for a full refund and for me to pay for shipping back. The Buyer opens a request he or she notifies the seller that they havent received the item they purchased.

If you get two of those in a year most sellers will have you blocked from buying from them. I didnt know someone could just lie and say they didnt receive the right item and get a full refund so easily and leave me over 500 out of pocket. The Seller has to resolve the issue within three business days.

If Ebay find in your favour they will refund you the amount you paid. Escalate the case to eBay. Unfortunately if they open a case of Item not as described you will have to issue a pre-paid costing you 320 postage label.

A buyer insists the item was not as described in order to force a return. You can ask the seller to cancel. Items in categories excluded from eBay Money Back Guarantee.

How Item not received cases are managed. If you get there another way. Also when eBay steps in its never a good sign.

Unfortunately that means it was not as described as the used means working. Upon the returned item being scanned by the postman at your door as delivered the buyer will get a refund with or without your co-operation. Just makes me realise its not worth selling on ebay.

As we saw recently eBay saw in favour of buyer when seller claiming different item returned. You fully refund the buyer to close this request. Unfortunately the only way youre likely to stand any chance of coming out of this without any damage done to your selling account is if you issue the buyer with a refund before heshe has the chance to escalate the case to eBay in order to get them to force a refund.

You might have some returns which could have been prevented. 04-26-2021 1017 PM. The Report an item not received or not as described form appears.

You can open an item not as described case with the Ebay MBG. Enter your item number. All you can do is open a case and see.

Learn how to handle Item Not as Described INAD situations from Tedy of tedytjanderamandalatoys. We will subsidize the return shipping label cost up to 600 per return for any false claim filed by a buyer that an item was not as described. Item was described as brand new never been opened when it clearly hadWhat is best course of action.

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